PRODUCTIVITY
Leverage Your Time
HELP
Customers With Faster Response
SUCCESS
Working Together In Sync
OQDesk is a widely use ticketing system that acts as a shared inbox for all your customers questions and concerns. All the tasks, tickets, discussions, timesheets or documents are stored in the OQDesk support system. Organizations can create workflows that ensure tickets are routed, assigned, and escalated, so nothing ever gets lost and all customer interactions become learning experiences.
All user data kept in the ticketing system is searchable. You are provided with a full audit trail so you can track every conversation from origin to resolution, even if it spanned multiple channels.
As an issue tracking system, it’s possible for your team to learn and grow over the time. Leading to better self-service options, with more personalized, consistent and efficient customer support.
Leverage Your Time
Customers With Faster Response
Working Together In Sync
In ticketing we can generate tickets againsts the tasks. Production ticket and normal tickets are the two types of tickets.Production ticket will be treated as high priority ticket.
In task management we can create and update the task .user can comment on there assign task and also write the test cases and fill there timesheet.
Generate report by filling the timesheet.We can check the status of task in graphical format so it will be useful for handling the tasks within the time limit.
At one place,User may discuss about task related queries,make suggestion or can view the disscussion
User may apply tags to tickets,issues and tasks.With the help of tags user may apply filter for specific keyword.It makes searching easier.
Customize dashboard for better overview of project status.This will help user to complete the task within specific deadline.
OQDesk is a mobile friendly responsive website so user will always keep in touch with the projects through Mobile device.
User will get email notification when the task or disscussion is created or updated.
Keep a track of total work hours you spend to complete a task.
Ready to start your next project with us? That's great! Give us a call or send us an email and we will get back to you as soon as possible!
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